WELCOME TO THE TEAM
WELCOME TO THE TEAM
Welcome to the Pho Tre Bien family! We are so excited to have you join our team.
Before we get started, let us tell you a little about our company. Since 2003, we have been committed to sharing our culture, and the flavors of Vietnam to the great city of El Paso. Our family-owned business is amongst the first to offer the most delightful and authentic Vietnamese dining experience with four locations around our city. We are thrilled to show case a part of our history through traditional cuisine from cherished family recipes, and also eager to provide our patrons with healthier alternatives to delicious dishes.
Our goal at Pho Tre Bien is to provide our guest with a memorable experience, excellent food and hospitality; whether they are throwing a party, planning an intimate dinner, or want to venture out on our unique gastronomical adventure, we are here to serve them!
Before you Start…
—1—
required forms must be completed and returned to us
New Hire Forms — DocuSign Email
Non-Disclosure
Non-Compete
Video Surveillance
W-4
Emergency Contact
Direct Deposit
Media Release
Please let us know if you need these forms resent.
—2—
Apps you will need to download to get you set up
Homebase App — Here you will receive your schedule, JUST SIGN IN WITH YOUR EMAIL to get your work schedule.
Telegram App *for Admin team* — A way to send files, photos/videos & communicate with the team
— 3 —
Get Familiar with our menu
Attached is our Menu descriptions for you to study:
Here we have a gallery of images for you to begin to get familiar with our dishes:
important:
Get your licenses
Food handlers license & TABC:
https://www.foodhandlersoftexas.com/
—Roles—
Restaurants
Host
As a host your the initial greeting to our in coming customers. You are expected to make our customers feel welcome, provide them with accurate wait times,
escort them to the dinning area or bar and
communicate with your fellow co-workers.
For this role we will teach you solid organizational and people skills to make sure our guest have a positive dinning experience.
server
As a server you are in charge of providing our customers with the greatest customer service experience. You will preform a variety of task from preparing the food, stocking supplies, taking people order and answer all of their questions.
For this role we will teach you to develop your listening skills, attention to detail and work as a team.
Bar
As a bartender you will be making sure to prep all beverages to the standards. You will be expected to learn all the recipes,
keep an inventory and make sure to stock and prep.
For this role we will teach you to develop your creativity, memory and attention to detail
Express location
Cashier
As a cashier your the initial greeting point, help and assistance to
our incoming customers. You will be doing a variety of tasks, from taking
peoples orders to answering all of their questions. For this role we will teach you
attention to detail, time management and listening skills.
Float
As a float you are the right hand to our kitchen
and front of the house when it comes to order prepping.
You will preform a variety of task, like taking people’s order
to their table, side works and packing to-go’s.
For this role we will teach you attention to detail, listening skills,
and customer service.
—Dress Code—
Once you start you will receive one of our SEND NOODS T-shirt and your first apron(for cafe location only).
Here you will find what you can wear to work:
Shirts: Denim Button Down with restaurant logo, Restaurant Merch, Plain Black shirt.
Pants: Black Pants, Denim [No leggings, No rips/tears, No acid wash]
Shoes: Black Closed Toe Non-Slip
Hair & Makeup: Tied Up, Neat, Minimal Makeup, Presentable
Misc: Tattoos Hidden, Nails Trimmed & Clean, No Visual Facial Piercings